Privacy Policy & Terms of Use
Effective: 17th September 2025
Site: nmcdiagnostic.com.np (“Site”)
Operator: NMC Diagnostic (“NMC,” “we,” “us”)
By using our Site and services, you agree to this combined Privacy Policy & Terms of Use (“Policy”).
1) Data We Collect
Identity & Contact: name, phone, email, address.
Medical/Diagnostic: test orders, samples, results, clinical notes (as needed to provide services).
Usage & Tech: booking details, IP/browser, cookies/analytics limited to service performance.
2) How We Use Data (Legal Bases)
Deliver services: register, collect samples, run tests, share digital reports; provide support and reminders.
Operate & secure systems: QA, auditing, fraud/security, legal compliance.
Legal bases: consent; contract (providing tests/reports); legitimate interests; and obligations under Nepal law.
3) Communication Channel
We use WhatsApp, Email, SMS for confirmations, reminders, and report-related updates. Messages are protected by end-to-end encryption provided by such third parties; however, they are third-party platform with its own terms. Do not share passwords/OTPs as we will never ask them.
4) Authorized Data-Request Handler (Antlrbyte Technologies Pvt. Ltd.)
Capacity & scope. Antlrbyte Technologies Pvt. Ltd. (“Antlrbyte”) acts only as NMC’s technical processor, handling privacy/data-subject requests strictly under NMC’s documented instructions and confidentiality obligations; Antlrbyte is not a data controller for patient/customer data.
No direct relationship. Antlrbyte is not a party to end-user contracts and has no direct obligations to end users; communications and responses are provided in NMC’s name.
Liability allocation. To the maximum extent permitted by law, Antlrbyte disclaims all warranties to end users and is not liable for any acts/omissions, delays, outages, inaccuracies, or security events related to Antlrbyte’s systems or its third-party providers. Any claims regarding services or data handling must be directed to NMC (the controller). This does not limit responsibilities that cannot be excluded by law.
Your consent. By contacting NMC or submitting a data request, you consent to Antlrbyte processing the minimum necessary information for verification, routing, and handover to NMC.
5) Sharing
We do not sell personal data. We may share with: (a) authorized processors (e.g., IT/support partners, including Antlrbyte); (b) healthcare providers/you at your request; and (c) authorities when legally required. (Aligned with standard lab disclosures for treatment/operations.)
6) Security
We apply layered safeguards (access controls, encryption in transit, logging, staff training). No method is 100% secure, but we work to protect confidentiality and integrity of lab data.
7) Your Rights (Nepal)
Subject to law, you may access, correct, delete, or object/restrict certain processing; and withdraw consent where applicable. We verify identity before acting. (Based on Nepal’s Individual Privacy Act, 2018.)
8) Cookies & Analytics
Only what’s necessary for core functions and basic performance insights. You can block cookies in your browser; some features may not work.
9) Terms of Use
Acceptable use: no interference, scraping, reverse engineering, malware, or IP infringement.
Medical disclaimer: Site content is informational and not a substitute for medical advice; rely on clinician interpretation of reports.
IP: Site content is owned by NMC; a limited, revocable, non-exclusive license is granted for personal lawful use.
Third-party links (incl. WhatsApp): governed by their policies; we aren’t responsible for their practices.
Liability: to the extent permitted by law, we aren’t liable for indirect/consequential losses or issues beyond our control (e.g., third-party outages).
11) Changes
We may update this Policy; the “Effective” date will change. Continued use means you accept updates.
12) Contact & Data Requests
NMC Diagnostic Lab : use the contact details shown on the Site.